Privacy Policy

Effective Date: April 12, 2025

Mountain View Home Healthcare (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services, including our website, forms, and SMS communications.

1. Introduction

Mountain View Home Healthcare provides compassionate, professional in-home care services. In delivering our services, we prioritize the protection of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide to us, and your rights concerning that information.

2. Types of Information Collected

We may collect the following personal information from you:

• Full name
• Email address
• Phone number
• Mailing address
• Medical or care-related information (as required for service)
• Emergency contact information
• Any other information you voluntarily provide

3. Method of Information Collection

We collect personal information through:

• Online forms on our website
• Direct communications via phone, email, or SMS
• Service inquiries or intake processes
• Job applications and caregiver onboarding
• Third-party platforms or referrals, with your consent

4. Purpose of Data Collection

We collect your information for the following purposes:

• To provide and manage our home care services
• To contact you regarding care, scheduling, or support
• To send important updates, appointment reminders, or health information
• To respond to inquiries or service requests
• To comply with legal or regulatory requirements
• To improve our services and communication methods

5. Data Security Measures

We take data protection seriously. Your information is stored securely, and we implement administrative, physical, and technical safeguards to prevent unauthorized access, misuse, or disclosure. Access to your data is restricted to authorized personnel only.

6. Data Sharing

We do not sell or rent your personal information. However, we may share your data with:

• Authorized third-party service providers who assist in delivering our services (under strict confidentiality agreements)
• Government or regulatory bodies if required by law
• Emergency services in urgent care situations

SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.

7. User Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate or outdated information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for communications at any time
• Opt-out of receiving SMS messages by replying “STOP”
• Request assistance by replying “HELP”

To exercise your rights or if you have questions about our privacy practices, please contact us at:

Email: info@mountainviewnursingregistry.com
Phone: (954) 519-3660

🔗 Contact & Policy Access

You can view the most current version of our Privacy Policy at:
https://mountainviewnursingregistry.com/privacy-policy

SMS Terms & Conditions

1. SMS Consent & Privacy
The phone numbers collected as part of the SMS consent process will only be used for communication related to Mountain View Home Healthcare. We do not share your information with third parties for marketing purposes.

2. Types of SMS Communications
By consenting to receive text messages from Mountain View Home Healthcare, you may receive messages related to:

• Appointment reminders
• Follow-up
• Billing inquiries

3. Message Frequency
The number of messages you receive may vary depending on the type of communication.

4. Message & Data Rates
Standard message and data rates may apply based on your mobile carrier’s plan. Charges may vary for domestic and international messages.

5. Opt-In Methods
You can opt in to receive SMS messages by submitting an online form.

6. Opt-Out Instructions
You can stop receiving SMS messages at any time by replying “STOP” to any message. You may also contact us directly to request removal from our messaging list.

7. Need Help?
For assistance, reply with “HELP”, or contact us at: Contact Us or call (954) 519-3660.

8. Standard Messaging Disclosures
Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, reply with the word “HELP” or contact us directly at (954) 519-3660.
Visit our Privacy Policy and Terms & Conditions.

Mountain View Home Healthcare

HIPAA Notice

Mountain View Home Healthcare is committed to protecting the privacy and security of your health information. Any protected health information (PHI) collected through our services will be handled in accordance with applicable federal and state privacy laws, including HIPAA requirements.

Non-Discrimination Statement

Mountain View Home Healthcare does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status.

Accessibility Statement

f you require assistance accessing any information on this website, please contact us at (954) 519-3660 or info@mountainviewnursingregistry.com